Privacy Policy

Businesses of all shapes and sizes use our platform trusting us with their information. It's a big responsibility for us, thus we protect your information at every level. All of our products and solutions are thoroughly reviewed by our privacy team prior to launch, and we care about the privacy and security of your personal data.

Privacy Policy

Paysafar Fintech Private Limited (“Paysafar”, “we”, “us”, “our”), respects every individual’s right to privacy and it is our endeavour to protect their personal and Sensitive personal data or information (defined below)..

This Privacy Policy (“Policy”) applies to all visitors (i.e. those who do not have an Account with Paysafar) and users (i.e. those who have an Account with Paysafar) (collectively referred to as “User”) who share their personal and Sensitive personal data with us, while visiting, accessing, browsing and using our website and mobile application (collectively referred to as “Website”). The purpose of this Policy is to inform Users regarding collection, use, storage, transfer and disclosure of their data. Before submitting any information to us, please carefully read this Policy to understand how we shall treat your information.

The User acknowledges that this Policy is a part of Paysafar's Terms & Conditions and all the terms defined there have the same meaning here in this Policy. Access, browsing and continuous use of the Website constitutes the User’s unconditional consent to this Policy read together with the Terms of Use. If the User does not agree with the terms of this Policy, please do not visit and use our Website. This Policy can be easily accessed at various places on our Website, including but not limited to when Users create an account with us on our Website.

Paysafar reserves its right to modify, alter, and update this Policy at any time, with or without prior notice. Although, Users shall be notified of material changes through their registered email address or any other mode of communication available with us, it is advised that they consult this Policy regularly to be updated about the changes. If a User continues to use or avail the services of the Website after any modification, amendment, alteration or change of this Policy, irrespective of whether notice was sent to the User or published on the Website, such User is hereby deemed to provide consent to this Policy and Paysafar's other Policies and practices existing at the time of visiting, accessing and/or using the Website.

This Policy is published in compliance of:

i. Section 43A of the Information Technology Act, 2000 (“Act”)

ii. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”)

DEFINITIONS

1.    PERSONAL INFORMATION

SPI Rules define “Personal Information” as any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person. Such information includes name, address, mobile number, etc.

2.    SENSITIVE PERSONAL DATA OR INFORMATION

SPI Rules define “Sensitive personal data or information” of a person as personal information which consists of information relating to:

i.        passwords;

ii.        financial information such as bank accounts or credit card or debit card or other payment instrument details;

iii.        physical, physiological and mental health condition;

iv.        sexual orientation;

v.        medical records and history;

vi.        biometric information;

vii.        any of the information received under above clauses by body corpoli> for processing or storage under lawful contract or otherwise.

Information which is freely available in the public domain or furnished under the Right to Information Act, 2005 or any other law shall not be regarded as sensitive personal data or information.

3.    PAYMENT DATA

“Payment Data” is defined as end-to-end transaction details and information pertaining to payment or settlement transaction that is gathered / transmitted / processed as part of a payment message / instruction. Payment Data includes - Customer data (Name, Mobile Number, email, Aadhaar Number, PAN number, etc. as applicable); Payment sensitive data (customer and beneficiary account details); Payment Credentials (OTP, PIN, Passwords, etc.); and, Transaction data (originating & destination system information, transaction reference, timestamp, amount, etc.).

CONSENT FOR COLLECTION OF PERSONAL INFORMATION

Users provide their consent to the use, disclosure, storage, possession, receiving, dealing or handling of their Personal Information by accessing, browsing, or availing services on the Website.

In accordance with Rule 5 of SPI Rules, Users provide their specific consent to the use, disclosure, storage, possession, receiving, dealing or handling of their Sensitive personal data or information for lawful purposes enumerated in this policy through checking the box affirming such consent appearing at the time of creation of their Account on the Website.

Paysafar presumes adequate and lawful parental consent in case the Personal Information or Sensitive personal data or information is shared by a User under the age of 18 years.

TYPES OF INFORMATION WE COLLECT

The Users who access and use our Website are required to submit certain Personal Information and Sensitive personal data or information for creating an Account, entering into transactions with us and obtaining customer support services. Personal Information and Sensitive personal data or information which may be collected by us includes:

  1. full name and age;
  2. username and password;
  3. PAN;
  4. password of User’s account registered with us;
  5. postal address;
  6. E-mail address;
  7. mobile number;
  8. internet protocol (IP) addresses (through cookies);
  9. URL of website accessed prior to and post Users’ accessing our Website;
  10. credit/debit card number, credit/debit card expiration date and/or other payment instrument details;
  11. User’s feedback, queries, e-mails, letters, suggestions provided to us;
  12. third party information about concerned User’s activities or postings on the Website;
  13. Information about the mobile/tab device the App is installed on or mobile device identifier.
  14. any other information relevant for accessing and using our Website as maybe required by us.

PURPOSE OF COLLECTION

We shall collect your Personal Information or Sensitive personal data or information only for specific, clear and lawful purposes. These include:

  1. to give the User a safe, efficient, smooth and personalised experience while using our Website;
  2. to improve our services and products;
  3. to respond to your queries or complaints generally related to our services, etc;
  4. to send promotional emails containing information about our existing and new products/services, newsletters, notify changes in this Policy or other policies etc;
  5. to analyse the traffic on our Website and conduct market research regarding users’ demographics, interests, and behaviour;
  6. to create new products and services;
  7. to provide customer support services;
  8. to detect, prevent and address error, fraud, criminal activity, abuse of our services and technical issues;
  9. to enforce Terms of Conditions;
  10. to provide co-branded services in affiliation with more than one corporate entity;
  11. other such lawful purposes as described at the time of collection of Personal Information or Sensitive personal data or information.

HOW INFORMATION IS COLLECTED

We collect information which the Uservoluntarily provides us at the time of visiting, accessing, browsing and using our Website, our social media profiles, and customer support service. We also collect data automatically by analysing your online behaviour (through cookies).

The User has an option to not provide us with certain information or withdraw consent to provide certain information at any time, in accordance with the terms of this Policy. In case consent is withdrawn, we shall retain your Personal Information or Sensitive personal data or information for a period deemed appropriate by us or as mandated by law. On revoking of your consent, we reserve the right to limit access to the various features and services provided on the Website.

DISCLOSURE OF INFORMATION

You expressly consent to and authorize us to share your Personal Information and Sensitive personal data or information with our trusted affiliates and any other third party, to the extent and for the lawful purposes as stated in this Policy. We shall not disclose any Personal Information or Sensitive personal data or information to any government institution or authority, except where such disclosure is (i) obligated by law, (ii) requested by a lawfully authorized government authority, (iii) pursuant to a judicial decree, (iv) for enforcing and protecting the legal rights of Paysafar or others’, (v) for seeking any relief, (vi) for defending any charge, (vii) for opposing any claim, (viii) for enforcing this Policy or our Terms of Use, (ix) for obtaining any legal advice. We also reserve our right to disclose, share or transfer your Personal Information or Sensitive personal data or information to a third party due to any change in ownership, merger, restructuring or sale of our business assets.

USE OF COOKIES AND OTHER TECHNOLOGIES

To improve the effectiveness and usability of the Website for our Users, we use “cookies”, or similar technology to collect information and assign each visitor a unique random number called as a User Identification (User ID) in order to understand the User's individual interests. Our web servers automatically collect limited information about the User’s computer connection to the Internet, including User’s IP address, when the User visits the Website (User’s IP address is a number that lets computers connected to the internet know where to send data to the User such as the web pages viewed by the User).

Users may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties and disclaim any obligation or liability associated thereto.

LINKS TO OTHER WEBSITES

The Website provides links to other websites which may or may not collect information about the User. The User acknowledges that this Policy does not cover the collection and use of information by such sites and that we shall not be responsible for the privacy policies, practices or content of the linked websites.

CORRECTION AND UPDATION OF INFORMATION

The User shall promptly notify us in case any Personal Information or Sensitive personal data or information supplied by such User as maintained in our records is inaccurate, misleading or incomplete. Further, the User may also review, update or modify the information by logging into their Account on the Website. We shall not be responsible for the authenticity of Personal Information or Sensitive personal data or information supplied by a User.

RETENTION OF INFORMATION

Your Personal Information and Sensitive personal data or information may be retained and used until: (i) the relevant purposes for the use of your information described in this Policy are no longer applicable; and (ii) we are no longer required by applicable law, regulations, contractual obligations or legitimate business purposes to retain your information; and (iii) the retention of your information is not required for the establishment, exercise or defense of any legal claim.

MAILERS

Paysafar may send direct mailers to the User at the email address given by the User. The User has the option to opt-out of this direct mailer by way of links provided at the bottom of each mailer or any other means as Paysafar deems appropriate. Paysafar respects every User’s privacy and in the event that User chooses to not receive such mailers, Paysafar will take all steps to remove the User from the list. If a User wants to remove his/her/it’s contact information from all mailing lists and newsletters, the same can be done through “Profile” page of his/her/it’s account with Paysafar.

ADVERTISING

We use third-party advertising companies to serve ads when you visit our Website. These companies may use your anonymized information (i.e. information which does not include your name, address, email address or mobile number) in order to provide advertisements about goods and services of interest to you. Such anonymized information is usually in the form of aggregated statistics on traffic to various pages within our Website.

DATA LOCALIZATION

In compliance with Reserve Bank of India’s circular RBI/2017-18/153 DPSS.CO.ODNo.2785/06.08.005/2017-2018 dated April 6, 2018, all Users, including system participants, service providers, intermediaries, payment gateways, third party vendors and other entities in the payments ecosystem, who are retained or engaged by Paysafar for providing payment services shall mandatorily store entire Payment Data in systems located only in India. Notwithstanding the above, for cross border transaction data, consisting of a foreign component and a domestic component, a copy of the domestic component may also be stored abroad, if required.

HOW WE SECURE THE INFORMATION

The Website has put stringent security measures necessary to prevent misuse, unauthorised access, modification, disclosure or destruction of your Personal Information and Sensitive personal data or information in our control. All information collected by us is stored on servers secured behind a firewall; such servers are password-protected and access is strictly limited based on need-to-know basis.

We may undertake periodic review of our security safeguards and this Policy to incorporate such future changes as may be appropriate to ensure that integrity of your Personal Information and Sensitive personal data or information is intact. In case of any security breach which is likely to cause harm to the User, we shall notify the User of such breach as soon as practicable and take necessary measures to remedy the breach or mitigate any immediate harm.

If you seek any clarifications regarding this Policy or wish to raise any issue or grievance with respect to illegal access, use or disclosure of Personal Information, please e-mail at help@paysafar.com

We shall attempt to resolve any issues within a period of thirty (30) days from the date of receipt of the question, concern, grievance or report.